★Legal
Last updated October 2026
North Star Removals ("we", "us", "our") is a removals business based in Fitzroy, Victoria. This policy explains how we collect, use and protect your personal information when you use our website or our services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
When you make an enquiry or book a move, we may collect your name, phone number, email address, pickup and drop-off addresses, preferred dates and times, details about the items being moved, and payment details needed to process your invoice.
We collect information directly from you, such as when you fill in our enquiry form, call, email or message us. Our website may also collect basic usage information automatically through cookies and analytics tools (see below).
We use your information to respond to your enquiry, prepare quotes, plan and carry out your move, communicate with you before and during the job, process payments, and meet our legal and insurance obligations. We will not use your information for unrelated marketing without your consent.
We do not sell or rent your personal information. We may share it with people who help us deliver our services, such as our movers, insurers, payment providers, accounting software and website hosting providers, or where we are required to by law.
Our website may use cookies and tools such as Google Analytics to understand how visitors use the site so we can improve it. This information is aggregated and does not identify you personally. You can disable cookies in your browser settings.
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Information is stored securely and only kept for as long as we need it for the purposes above or as required by law.
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.
If you have a concern about how we have handled your personal information, please contact us first and we will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Email hello@northstarremovals.com.au or call 0435 028 648.